Get in touch
General Regulatory Chamber
126 George Street
Phone: 0131 271 4340
Parking and bus lane appeals
Phone: 0300 303 5760
Complaints, comments and suggestions
We welcome feedback to help us develop and improve our service. If you are unhappy with the arrangements for a hearing or with any part of the service we have provided while handling your appeal, raise the matter with us right away and we will do our best to resolve it. If that isn’t possible our complaints procedure sets out how we will investigate and deal with your complaint and the timescales involved.
If you have a complaint about a tribunal decision, you can lodge an appeal via the appeal process, which can be found under Hearings and decisions on both the Charity and Parking and bus lane appeal pages.
If you have a complaint about the conduct or behaviour of individual tribunal members, there is a judicial complaints procedure, which must be followed.